My journey into the "hidden half of the tech industry" was unexpected. It began not in a server room, but behind a Post Office counter in London, where I first discovered my passion for service. This unique start shaped my core philosophy: technology should always serve humans, not vice versa.
Through my roles as an Adjunct Professor, mentor, and host of the @ServiceNotes podcast, I am dedicated to providing you with the practical roadmap I wished I had. This guide offers a clear path to achieving a successful and fulfilling career in today's rapidly evolving digital landscape.
Happy Reading!
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